FAQ

frequent asked question

    Andrea Online store provide for the customer souvenirs from the Holy Land suitable prices and shipping costs, we reach many customer all over the world without coming to jerusalem, we are happy and glade to reach our customer providing good services and high quality product.

How Do I Place an order?

 

we will explain the steps how to order online on Andrea Online store:

 

  1. Add the product you want to the cart above on the right of the web.

  2. enter the cart they will ask you to login your email and any password you choose for the website. 

  3.  Your order will appear enter the bottom checkout .

  4.  Paypal page will appear if you have a Paypal account you can pay through it or you can pay of your credit card.

  5. your order is set and wait for a message from papa andrea team.

 
Payment:

 

       Payments done through Paypal; the safest and easy way to pay and secure your money, also we take other payments method through money gram or westren union but we have to agree first on it by contacting the andrea store email address (andreastore1989@gmail.com). 

Shipping:

 

       We ship our product in post office of israel within 4 business day; its secure and safe way to ship our product and we provide an register mail to our product and the tracking number we give to customer to keep on tracking the package. and you can track it through (www.israelpost.co.il).

Wholesale:

         

            we provide a big discount for customer who wants a large quantity of our product you have to ask for the coupon discount at andreastore1989@gmailcom and the manger will provide you for the discount coupon and how to apply it.

Returned Policy:

 

           you can return the product if your are not satisfied within 14 business days after receiving the package, the shipping return on the customer and we will reduce the shipping cost from the total payment. if you are not satisfied about the product please contact us on andreastore1989@gmail.com and we will try to solve the problem.

 

 

Note: Any picture on the web click on it will lead you to  the page.

Thank you for choosing Andrea online Store